End of August, I give my pool representative, Bernard Métivier, a ring. He is not available so I leave a message!
Beginning of september, no news from Bernard Métivier. I call back and ask to speak with someone about my inground swimming pool installation scheduled for september 19th 2012. I am transfered to a certain Jaqcues who informs me that one of his team leaders will get back to me. The guy is called Philippe.
Another week goes by, we are now september 12th. No worries, I tell myself there is still another week before the 19th.
During the week, Philippe calls back to let me know they are running behind on pool installation at this time of the season. He tells me they’ll come in October. WHAT?!!!!!
I won’t be on vacation at that time. So I try to reach my sales representative, Bernard Métivier at TREVI on boulevard Pierre Bertrand in Quebec city, he is off on vacation for 2 weeks. I hit the roof and want to cancel my purchase on the spot. I send him an e-mail that never got a reply.
Once I got my senses back, I remembered that we won’t be using the pool until june 2012 anyhow. So I stay ZEN…..
I call Philippe back to know exactly when they will come, another surprise. It rained all week and they have further delays.
What the heck, I stay ZEN and wait……. 🙂